Rod & Suzan Ragan
Houston, TX
Tel: (281) 759-5290	Email: riragan@gmail.com
February 2009
Mr. Trace Funderburk
Southeast Volusia Building and Remodeling
707 W Park Ave
Edgewater, FL 32132
Subject: The Ocean Condo # 104 Rebuild from Fire/Water Damage
Dear Trace,
Suzan and I would like to take this opportunity to thank you from the top and bottom of our hearts for the "Fantastic" job you did on our condo.   We feel so fortunate to have found you after our condo in New Smyrna Beach was destroyed by a kitchen grease fire which set off the sprinklers that could not be stopped for another five hours. Needless to say, when we flew in from Houston the next day we were devastated, in shock and did know where to turn. Thank goodness you came to our rescue!!!
From the very beginning of the reconstruction (which was a cement slab and steel studs) to the finish...which turned out gorgeous, we would like we would first like to thank you for on your efforts in assisting us with our insurance claim. Your cooperative attitude and lengthy phone conversations with the insurance adjusters (who were unable to understand the scope of the rebuild effort prior to us awarding you the work) had a significant impact on our finances! Your patience and understanding in thoroughly helping us understand the scope of the rebuild included:
•	Demolition of various remaining leftovers from the water damage, including the flooring
substrate.
•	Complete reconstruction of the living areas, bathrooms, replacement of all interior doors, two
exterior doors, all new cabinets throughout.. .including a complicated matching of wallboard to a
certain amount that was left undamaged.
•	Rebuild of the kitchen, which included some modifications to improve the overall look and
effectiveness.
•	Repair of other problems that we did not know about until you got into the construction.
Though there were numerous issues that arose, distance was not a problem as you kept us completely informed at all times by phone or email. You even tracked me down during my international travels to execute everything according to our wishes!
Trace, thank you for all your time, energy, patience, talents, competence, and numerous advantageous suggestions. You did an absolute superb job on our condo. It looks better than it ever did.. .and we bought the model! Our heartfelt appreciation goes to your dedication, sincere interest and the professional manner in which you completed it within budget and in a timely manner.
We can't thank you enough for your overall job, and wish you the best of success in the future. We look forward to speaking to any of your clients at any time.
Sincerely,
Rod & Suzan Ragan Owner, Ocean Condo # 104